FREQUENTLY ASKED QUESTIONS
Answers before
you arrange service.
Review included tasks, extra work, property access, recurring cleaning, and how service concerns are handled.
How do I book home cleaning?
Start with our home estimate form. Share the service, home size and any extras. We’ll review your request and confirm the price and availability before you approve a visit.
How do I request commercial or rental cleaning?
Use our rental turnover form or commercial assessment form. The questions are tailored to the property. You can also call (518) 831-5255.
Is an inquiry a confirmed appointment?
No. An appointment is confirmed only after availability, service details, and the booking or agreement are confirmed.
What is included in my cleaning?
Included tasks depend on the selected service and written scope. Review the home cleaning, rental, or commercial page, then confirm your property-specific details.
Can I customize the service?
Yes. Request extras and special priorities before the visit. Additional tasks may require more time, a separate price, and confirmation of availability.
How does recurring cleaning work?
Discuss weekly, every-other-week, or monthly service. Your home’s condition and the agreed maintenance scope determine whether an initial deep clean is appropriate.
Do you supply cleaning products?
Confirm supplies and any product preferences when arranging service. Tell us about delicate surfaces, sensitivities, or items that need special care.
What about pets and access?
Share pet arrangements and entry instructions before the visit. Confirm how the team should enter and secure the property, and identify restricted areas.
Can I reschedule or cancel?
Contact our team as early as possible with your property, visit date and requested change. We’ll confirm the arrangement. Applicable notice periods and charges are those in your accepted service agreement. Contact customer support.
How are payments handled?
Review the payment terms in your booking or quote. Use the designated secure payment flow; do not send card numbers in a contact email.
What if a task was missed?
Contact us promptly so we can review the concern against your agreed scope. See the service promise for the correction process.
What about damage or unsafe conditions?
Contact us promptly about damage or safety concerns. Damage claims are handled separately from service-quality concerns. Hazardous cleanup is outside routine cleaning scope.
LET’S MAKE ROOM FOR MORE
Still have a question?
Our team can help you choose the right service.