A little preparation.
A smoother visit.

Before we arrive

• Leave included rooms and surfaces accessible.
• Secure pets and let us know about access arrangements.
• Flag delicate surfaces, restricted rooms or special product preferences.
• For linen changes, leave the agreed clean sets available.
• Request extras before the visit so time and pricing can be confirmed.

When plans change

Contact the team with your property, visit date and requested change. A change is confirmed when we acknowledge the new arrangement.

Notice periods and any charges follow your accepted agreement. Tell us as early as possible if access, timing or the condition of the property changes.

If something needs attention

Send your property, service date, the included task involved and a brief description. Photos can help us understand the concern.

We review it against the agreed work and discuss the next step with you. Any follow-up visit or adjustment is confirmed directly.

Extras & exclusions

Additional rooms, heavy buildup, appliance interiors and laundry may change the time and price. Approve additional work before it begins.

Repairs, hazardous cleanup and unlisted specialist tasks are outside routine cleaning. Share unusual conditions before booking.