Your information.
A clear purpose.

Cleaning inquiries

Our residential, rental and commercial forms send the contact details, property information, service preferences and notes you submit to Neatology through Zoho Bigin. We use these details to respond, assess your request, prepare a scope or estimate, and follow up about service. Required fields are marked on each form.

Submitting an inquiry does not reserve a visit, confirm a price, authorize a payment or connect a rental calendar. Please do not include card details, entry or alarm codes, identity documents, patient information or other sensitive information.

Service and billing records

When a request becomes an agreed service, relevant customer and billing details may be held in Zoho Books. Invoice and payment arrangements are provided separately. This website does not collect card numbers. Neatology uses RingCentral for business phone communications; call-related records may be associated with a customer record. No website form opts you into promotional texts.

Browser storage and website services

The short home-service selector temporarily stores the city or ZIP code, state and service you choose in your browser’s session storage so those choices can be carried to the estimate page, where they are cleared. The estimate forms do not save your answers in browser storage.

This website does not add marketing analytics or advertising trackers. Hosting, form and communications providers may process technical information needed to operate their services. Phone and email links open the relevant application on your device.

Your questions and choices

Contact info@neatologyny.com about information you have shared, to request a correction, or to ask us to stop nonessential follow-up. Some service and accounting records may need to be retained for business or legal requirements.

Provider information: Zoho privacy information and RingCentral privacy information .

Photography and accessibility

Stock photographs and AI-generated brand illustrations depict the settings and services discussed. Generated people, uniforms and properties are illustrative; they are not presented as Neatology employees, client properties or completed projects. If you have trouble using the website or a form, contact our team for help.(518) 831-5255 or email our team for help.

Inquiry attribution

The website temporarily stores the landing-page path, referring website hostname and any campaign tags supplied in the URL in session storage. These are attached to your cleaning inquiry in Zoho Bigin to help Neatology identify where inquiries came from. This does not create advertising profiles, record browsing sessions or install third-party analytics. No website-wide visitor or conversion dashboard is active.

SMS consent and privacy

If you choose service text updates, we collect the phone number you provide, your SMS consent choice, the wording and version of that consent, the source inquiry form and a submission timestamp. We use these details to respond to your inquiry, manage requested cleaning-service communications and record your communication preference in Zoho Bigin.

Mobile opt-in information and SMS consent are not sold or shared with third parties or affiliates. Communication providers may process phone numbers and message content solely on our behalf to deliver and support messages. Other sharing descriptions in this policy do not authorize third-party marketing use of mobile opt-in information or SMS consent.

Providing a phone number alone does not enroll you in ongoing text messages. SMS consent is optional and is not a condition of purchase. Reply STOP to opt out or HELP for help. Read our SMS messaging terms, call (518) 831-5255, or email info@neatologyny.com for assistance.