SMS messaging terms

Messages you can choose to receive

Neatology LLC, doing business as Neatology, offers optional customer-care and account-notification text messages. These may include replies about your inquiry, estimate follow-up, confirmed appointment reminders, schedule or arrival updates, service-completion updates and support for your cleaning service. This consent does not enroll you in promotional or marketing messages.

Your choice

You can opt in using the optional, unchecked SMS box on a Neatology inquiry form. Enter the number you want us to use. Consent is not a condition of purchase. You can contact us by phone or email instead. Providing a phone number by itself does not opt you into ongoing text messages.

Frequency and charges

Message frequency varies with your inquiry and service activity. Message and data rates may apply under your mobile plan. Messages do not themselves confirm a cleaning appointment or authorize a payment.

Stop or get help

Reply STOP to opt out at any time. You may receive a confirmation of your opt-out. Reply HELP for assistance, call (518) 831-5255, or email info@neatologyny.com. If you want to opt back in after stopping messages, reply START or contact us to renew your consent.

Privacy

Read our SMS privacy information. Mobile opt-in information and SMS consent are not sold or shared with third parties or affiliates. Communication providers may process phone numbers and message content solely on our behalf to deliver and support messages.

Delivery and service availability

Text delivery depends on your mobile carrier and network availability. For a time-sensitive change to your cleaning service, call the team rather than relying on a text being delivered. Service areas, pricing, appointments and billing arrangements are confirmed separately.